Privacy Policy

I. Compliance with Privacy Laws

ARISTO manages personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Where applicable, we also take reasonable steps to ensure compliance with international privacy obligations when handling data across jurisdictions.

II. What Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

Personal Identification Information

• Full name
• Email address
• Phone number
• Billing and delivery address
• Company name

Transaction & Account Information

• Order history
• Payment and billing details (processed securely via third-party providers)
• Account login details

Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and interaction data
• Time and date of access

Additional Information

• Enquiries and correspondence
• Product selections and configuration data (e.g., calculator inputs)
• Any information voluntarily provided by you

III. How We Collect Information

We collect personal information through various interactions, including:

• When you create an account on our website

• When you place an order or request a quote

• When you use our online tools or calculator

• When you contact us via email, phone, or forms

• When you subscribe to communications or updates

• Through cookies and analytics technologies

Information may be collected directly from you or automatically through your use of our website.

IV. Purpose of Collection

We collect and use personal information to:

• Process and fulfil orders

• Provide customer support and technical assistance

• Deliver products and manage logistics

• Improve website functionality and user experience

• Conduct analytics and performance monitoring

• Communicate updates, promotions, or relevant product information

• Comply with legal and regulatory obligations

We only collect information that is reasonably necessary for these purposes.

V. Cookies & Analytics

ARISTO uses cookies and similar technologies to enhance website functionality and user experience.

Cookies allow us to:

• Recognize returning users

• Analyze traffic and user behavior

• Optimize website performance

• Deliver relevant advertising

We may use third-party services such as Google Analytics to collect anonymized usage data.

You may disable cookies via your browser settings; however, some features of the website may not function as intended.

VI. Disclosure of Personal Information

We do not sell or trade personal information to third parties.

We may disclose information where necessary to:

• Service providers (e.g., payment processors, freight and logistics providers)

• IT and hosting providers

• Marketing and analytics platforms

• Professional advisers (e.g., legal or accounting)

• Regulatory or law enforcement authorities where required by law

All third parties are required to handle information in accordance with privacy and confidentiality obligations.

VII. Overseas Disclosure Data Security

ARISTO takes data security seriously and implements appropriate technical and organizational measures to protect personal information, including:

• Secure servers and encrypted data transmission (SSL)

• Access control and authentication systems

• Internal policies governing data handling and confidentiality

While we take all reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

VIII. Access & Correction of Information

You have the right to:

• Access personal information we hold about you

• Request corrections to inaccurate or outdated information

Where applicable, you may update your details through your account or by contacting us directly.

We will respond to requests within a reasonable timeframe.

IX. Marketing Communications

We may use your personal information to send marketing communications related to our products, services, and promotions.

X. Third-Party Links

Our website may contain links to third-party websites.

ARISTO is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

XI. Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If such information is identified, it will be removed promptly.

XII. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

Information that is no longer required is securely deleted or de-identified.

If you believe your privacy has been breached or you have concerns about how your information is handled, you may contact us using the details below.

We will:

• Acknowledge your complaint within a reasonable timeframe

• Investigate the matter thoroughly

• Provide a response and resolution where appropriate

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

XIII. Changes to This Policy

ARISTO reserves the right to update this Privacy Policy at any time.

Changes will be published on this page and take effect immediately upon posting.

We encourage you to review this policy periodically.

XIV. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy:

📧 admin@aristogroup.com.au 📞 (08) 9418 8914