Shipping Information

I. Order Processing

Orders are processed and dispatched within 1–2 business days following confirmation of full payment.

Processing is carried out during business hours:

Monday to Friday, 7:00am – 3:30pm (AWST) (Closed on weekends and public holidays)

Delays may occur during peak periods or high order volumes.

II. Delivery Timeframes (Western Australia)

Estimated delivery timeframes from dispatch are as follows:

• Perth Metropolitan Area: 2–4 business days

• Regional Western Australia: 3–7 business days

• Remote Areas (WA): 7–14 business days

All timeframes are estimates only and may vary due to:

• Freight carrier scheduling

• Weather conditions

• Access limitations

ARISTO does not guarantee delivery dates and is not liable for delays outside of its control.

III. Freight Charges

The following delivery and collection options are available depending on the Customer’s account type:

Available to All Customers

1. Pickup – Jandakot Warehouse: FREE

   • Label: Pickup from warehouse
   • Available from 7:30am–3:00pm on weekdays

2. Customer Arranged Freight: FREE

   • No freight charge is added
   • Customer is responsible for arranging and managing the freight and delivery of the order

DIY / Retail Customers Only

1. Local Delivery – within 80km of Perth City: $150 including GST

   • Includes unloading by two ARISTO staff members
   • Customer must be present to receive and sign for the goods
   • ARISTO staff will unload the truck and safely position the goods on the Customer’s property

2. Logiwest Depot Delivery – within 500km: 8% of order value where the estimated shipping cost is above $200

   • Minimum freight charge: $200
   • Goods will be delivered to the nominated Logiwest depot

Trade and Builder Customers Only

Trade and Builder Customers must be logged in to access these delivery options:

1. Warehouse Delivery: $55 + GST

   • Applies to all products

2. Job Site Delivery: $80 + GST

   • Customer must assist with unloading the goods

All applicable freight charges are confirmed prior to order completion. ARISTO does not profit from shipping charges; all freight costs reflect carrier rates and handling requirements.

IV. Delivery Conditions & Site Requirements

Customers are responsible for ensuring:

• Safe and accessible delivery conditions

• Adequate space for unloading

• Availability to receive the delivery where required

Freight carriers:

• Deliver to the nearest safe and accessible location only

• Do not carry items through premises or up/down stairs

• Do not provide installation or on-site placement

Additional charges may apply for failed deliveries or re-delivery.

V. Heavy & Oversized Deliveries (Glass Panels & Large Orders)

Due to the size and weight of glass panels and bulk hardware orders, certain deliveries require mechanical unloading.

For these orders:

• Goods may be delivered in crates or on pallets

• Manual unloading may not be possible for large or heavy items

• A forklift or suitable unloading equipment may be required at the delivery address

If suitable unloading equipment is not available on-site:

• Delivery may be redirected to the nearest freight depot

• The Customer will be responsible for collection using appropriate transport

Freight carriers:

• Do not provide manual handling of heavy glass panels

• Will not carry items through premises or up/down stairs

• Deliver to the nearest safe and accessible location only

It is the Customer’s responsibility to ensure that:

• Delivery access is suitable

• Required equipment or personnel are available

• Goods can be safely received upon arrival

Additional charges may apply for re-delivery, depot transfers, or failed delivery attempts.

VI. Inspection on Delivery (Critical Requirement)

All Goods must be inspected at the time of delivery.

Customers must:

• Check for visible damage or missing items

• Note any issues on the delivery docket before signing

• Take supporting photos where applicable

⚠️ Failure to note damage at delivery may affect your ability to make a claim.

Any issues must be reported to ARISTO within 48 hours of delivery.

VII. Risk & Responsibility

Risk in the Goods transfers to the Customer upon delivery or collection.

From this point, ARISTO is not responsible for:

• Loss or damage after acceptance

• Improper handling or storage

• Site-related risks

Customers are responsible for ensuring appropriate handling and safe storage of all delivered items.

VIII. Order Tracking

Once your order has been dispatched, you will receive:

• A consignment number

• A tracking link (where available)

If you have not received a dispatch notification within 2 business days, please contact us.

IX. Click & Collect

Click & Collect is available from our warehouse:

• Hours: Monday–Friday, 7:00am – 3:30pm (AWST)

• Closed: Saturday and Sunday

• Cost: No freight charge

You will be notified once your order is ready for collection.

Please bring:

• Order confirmation

• Valid photo ID

X. Delays & External Factors

ARISTO is not liable for delays caused by:

• Freight carriers

• Weather events

• Public holidays

• Supply chain disruptions

We will make reasonable efforts to keep Customers informed where delays occur.

XI. Contact Information

For all shipping enquiries:

📧 tradesales@aristogroup.com.au 📞 (08) 9418 8914