Shipping Information

I. Order Processing

Orders are processed and dispatched within 1–2 business days following confirmation of full payment.

Processing is carried out during business hours:

Monday to Friday, 7:00am – 3:30pm (AWST) (Closed on weekends and public holidays)

Delays may occur during peak periods or high order volumes.

II. Delivery Timeframes (Western Australia)

Estimated delivery timeframes from dispatch are as follows:

• Perth Metropolitan Area: 2–4 business days

• Regional Western Australia: 3–7 business days

• Remote Areas (WA): 7–14 business days

All timeframes are estimates only and may vary due to:

• Freight carrier scheduling

• Weather conditions

• Access limitations

ARISTO does not guarantee delivery dates and is not liable for delays outside of its control.

III. Freight Charges

Shipping costs are calculated based on order value, size, and delivery location:

• Orders over $500 (ex. GST):

Free standard freight within Perth metro and major WA regional areas

• Orders under $500: Flat freight rate of $49.95 (inc. GST)

• Bulky / Oversized Items: Additional freight surcharges may apply for large glass panels or heavy components

• Remote WA Locations: Freight charges are calculated at checkout based on postcode

All applicable freight charges are confirmed prior to order completion. ARISTO does not profit from shipping charges; all freight costs reflect carrier rates and handling requirements.

IV. Glass Transport & Packaging

All glass products are prepared for transport using industry-standard protective methods, including:

• Individual wrapping

• Protective corner caps

• Timber crates or A-frame transport systems

We engage carriers experienced in transporting fragile and oversized building materials to minimize the risk of damage during transit.

V. Delivery Conditions & Site Requirements

Customers are responsible for ensuring:

• Safe and accessible delivery conditions

• Adequate space for unloading

• Availability to receive the delivery where required

Freight carriers:

• Deliver to the nearest safe and accessible location only

• Do not carry items through premises or up/down stairs

• Do not provide installation or on-site placement

Additional charges may apply for failed deliveries or re-delivery.

VI. Heavy & Oversized Deliveries (Glass Panels & Large Orders)

Due to the size and weight of glass panels and bulk hardware orders, certain deliveries require mechanical unloading.

For these orders:

• Goods may be delivered in crates or A-frames

• Manual unloading is not possible for large or heavy items

• A forklift or suitable unloading equipment may be required at the delivery address

If suitable unloading equipment is not available on-site:

• Delivery may be redirected to the nearest freight depot

• The Customer will be responsible for collection using appropriate transport

Freight carriers:

• Do not provide manual handling of heavy glass panels

• Will not carry items through premises or up/down stairs

• Deliver to the nearest safe and accessible location only

It is the Customer’s responsibility to ensure that:

• Delivery access is suitable

• Required equipment or personnel are available

• Goods can be safely received upon arrival

Additional charges may apply for re-delivery, depot transfers, or failed delivery attempts.

VII. Inspection on Delivery (Critical Requirement)

All Goods must be inspected at the time of delivery.

Customers must:

• Check for visible damage or missing items

• Note any issues on the delivery docket before signing

• Take supporting photos where applicable

⚠️ Failure to note damage at delivery may affect your ability to make a claim.

Any issues must be reported to ARISTO within 48 hours of delivery.

VIII. Risk & Responsibility

Risk in the Goods transfers to the Customer upon delivery or collection.

From this point, ARISTO is not responsible for:

• Loss or damage after acceptance

• Improper handling or storage

• Site-related risks

Customers are responsible for ensuring appropriate handling and safe storage of all delivered items.

IX. Order Tracking

Once your order has been dispatched, you will receive:

• A consignment number

• A tracking link (where available)

If you have not received a dispatch notification within 2 business days, please contact us.

X. Click & Collect

Click & Collect is available from our warehouse:

• Hours: Monday–Friday, 7:00am – 3:30pm (AWST)

• Closed: Saturday and Sunday

• Cost: No freight charge

You will be notified once your order is ready for collection.

Please bring:

• Order confirmation

• Valid photo ID

XI. Delays & External Factors

ARISTO is not liable for delays caused by:

• Freight carriers

• Weather events

• Public holidays

• Supply chain disruptions

We will make reasonable efforts to keep Customers informed where delays occur.

XII. Contact Information

For all shipping enquiries:

📧 tradesales@aristogroup.com.au 📞 (08) 9418 8914